This is a demo, not British Fencing’s website. The clubs, coaches, events and results are BF’s own; the live rankings are calculated here from them, under BF’s Ranking Scheme. Member accounts are made up, and payments are in test mode.

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This page is archived. It’s kept for reference and may be out of date.

Clubs have a unique opportunity to provide an excellent experience of the sport to your members. Putting members interests first is key to being a happy club! By providing a great experience you will ensure your new, old and future members keep coming back week after week.

Sport England have created a very good resource that will allow you to work through the experience your club offers from understanding your members wants and needs, to what you offer,  how you can deliver a great service and be consistently able to deliver that service. Watch the short video here:

https://www.britishfencing.com/wp-content/uploads/2018/04/Animation-1-final-version-complete-without-any-workshop-ref.mp4

Now you know the unique opportunity you have, explore these areas to learn how you can improve your member’s experience:

1. Understand Your Members       2. Understand Your Offer                                                                                                                           3. Deliver a Great Service          4. Be Consistently Brilliant

Last updated 1 Sept 2018